Consultancy case studies

Performance improvement at a local authority

We worked with a local authority to help them focus on improving communication across the organisation in order to improve service delivery. Our client was seeking to:

• break down barriers between its directorates
• facilitate improved understanding of what each directorate does
• improve information flows across the organisation
• ensure that healthy information flows engender excellent performance

The project began with the design, delivery and analysis of an electronic questionnaire that was sent to 600 members of staff. The outcomes were discussed with senior level management and an interactive workshop was designed that addressed the key issues raised by the workforce.

The workshops were designed to be interactive and participative and were focused on improving organisational communication.

After the workshops a second questionnaire went to all the delegates to monitor changes, capture lessons learned and obtain feedback.

We then facilitated a half day event with senior managers to share feedback, develop next steps and agree action points.

Following on from this project, we worked with our client to develop a communication plan to ensure that key lessons learned and good practice was shared across the organisation. This resulted in the creation of

• a tabloid style newsletter outlining outcome of the events
• short 'tabloid/headline' influenced paragraphs shared across the organisation
• an unleashing performance toolkit published on the web which shared the tools and techniques used in the workshops

contact: consultancy@tfpl.com

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