TFPL Training FAQs

On this page we have answered your frequently asked questions relating to TFPL training courses. However, if you have a training course question which is not answered on this page, please contact training@tfpl.com.

How can I keep up to date with new courses?
We send out regular mailings about training courses. If you would like to be added to the mailing list, please contact training@tfpl.com. You can also register to receive our regular training course emails.

Can I make a provisional training course booking?
Yes. Provisional training course bookings can be made by telephone +44 (0)20 7332 6000 or email training@tfpl.com.It is a good idea to make a provisional training course booking if you need to wait for formal approval before making a confirmed course booking. A provisional course booking makes no commitment on your part, but it lets us know that you are interested.

How do I make a definite training course booking?
You can book a training course place on our website - there is a quick course booking facility on the training courses page, which is the quickest way to book if you know the training course title and date. Otherwise, find the training course through the course search page and select the date at the top of the training course programme page. Alternatively, please contact training@tfpl.com.

Do you offer training course discounts to charities?
Yes, registered charities get 10% discount on all our training course prices.

How close to the training course date can I book a place?
We advise you to book your training course place, at least provisionally, as soon as you decide to attend. However, we do take course bookings right up to the day before the training course takes place. By leaving a course booking to the last minute you risk finding that the training course is full or that we have cancelled the course due to lack of numbers.

Why are training courses confirmed so late?
We have to wait until sufficient confirmed course bookings have been received before we can confirm that a training course will definitely go ahead. With some training courses, this can happen a couple of months before the course is due to run, but with others it might just be 10 days before.

Why do you sometimes cancel training courses?
Occasionally we have to cancel a training course due to low delegate numbers or because the course trainer is no longer available. Where possible, we will try to reschedule the training course for later in the year.

Can I book my flight or train ticket as soon as I have booked my training course place?
No. Please wait until you have received the course joining instructions from us, as confirmation that the training course is definitely going ahead. We realise that this can be frustrating for overseas delegates, but TFPL will not be liable for any costs incurred by delegates if a course is cancelled.

I'm not sure whether this training course is appropriate for me
All training courses have been assigned a level (1-3) where level 1 is foundation, level 2 is intermediate and level 3 is advanced/strategic management. Each course description contains a section on who should attend. If you are still unsure, please contact our training team +44 (0)20 7332 6000 or training@tfpl.com) and we can help you decide. If appropriate, we can ask the course trainer to call you to discuss the course.

How can I pay for a training course booking?
We will send you an invoice for the training course fee, when we confirm the course booking. Alternatively, you can pay by credit card at the time of booking the training course.

What happens if I'm sick on the day of the training course and can't attend?
If, on the day, you can't attend a course for whatever reason, you will still be charged the training course fee. We are happy for someone else from your organisation to come in your place but we can't refund the training course fee or defer the place to the next course date as this would affect the profitability of the training course.

What happens if I want to cancel a training course booking?
When you make a confirmed training course booking, you accept our bookings and cancellation policy. You can cancel a training course booking within the cancellation period, but after that you will be charged for the course. We are happy to change delegate names at any point.

How many delegates do you have on your training courses?
Most of our training courses have a maximum number of 12-16 delegates. Occasionally the number is lower, such as the Write and design www pages course, where the course trainer needs to spend time individually with delegates. Some seminars will have higher delegate numbers than the standard training courses.

Will I have my own PC on the training course?
Yes, if the training course involves computer work, each delegate will have access to their own PC.

Do you do on-site training programmes?
Yes, most of our training programmes can be delivered in-house for clients. You can either have the training course exactly as it appears in our public training programme, or we can customise the course to fit your organisation's precise requirements. If we do not have a suitable training course, we can often create one for you. For more information, pleasse contact Claire Valentine in the Training Team at training@tfpl.com.