Information and knowledge auditing

"Very useful, good relaxed atmosphere with lots of opportunities to ask questions"

"Gave me a lot to think about"

"Took us through audit process and thinking"

introduction:

Information and knowledge auditing can be a powerful tool for improving business efficiency and effectiveness as well as being a useful way of raising the profile of information management within organisations. It is also a valuable tool for providing a sound evidence base for demonstrating your value to the organisation

This practical and intensive course provides a thorough grounding in planning, managing and carrying out audits and looks at how different techniques can be used to tackle different business challenges. The process is explained within the context of realistic business scenarios with an emphasis on turning audit findings into practical change and business gains. The aim is to leave delegates with a solid basis for planning and carrying out audits in their own organisations. In addition, through case studies the course will look at how recommendations can be carried forward through the effective management of change.

This day will involve a number of learning techniques including many practical exercises. Throughout the sessions real examples will be outlined and discussed. This is a highly interactive course and everyone will be expected to participate to extract the full value of the course.

outcomes:

• An understanding of the business uses of information and knowledge audits
• Direct and indirect benefits of undertaking audits
• The ability to successfully apply audit techniques
• The ability to analyse audit results and present findings for maximum impact
• The ability to successfully scope, plan and manage an audit
• How to take forward recommendations from an audit

programme:

Introduction to information audits

• Definition
• Why and when to do one
• Agreeing the aims, objectives, scope and deliverables
• Knowledge or information audit?

Raising the game – relating audits to key business processes

• Understanding business processes
• Information and knowledge requirements

Planning and carrying out an audit

• Planning audit steps
• Practical techniques used in the audit process

Interpreting the findings and presenting results

• Analysis of findings
• Recommendations
• Getting your message across

speakers:

Vivienne Winterman , Senior Consultant, TFPL

teaching style:

Presentations, group work and case studies

who should attend?

Managers thinking of carrying out an information or knowledge audit.

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