Knowledge Harvesting - capturing and transferring knowledge from those who have it, to those who need it

Capturing and transferring knowledge from those who have it, to those who need it

"the focus was positioned well between the general and specific"

"The facilitator did a great job"

"Excellent course, I have recommended it already"

"Very relaxed, informal atmosphere"

introduction:

Organisations are full of knowledge about how things work, why they work, how to fix things and who to contact when they go wrong. Much of this knowledge resides in the heads of experienced employees who have gained this knowledge over a period of time. Often, little of this knowledge is documented or shared and is lost when the employee leaves the organisation – a situation likely to worsen as the work population ages. However, whilst managers invest time and effort trying to embed knowledge and information management principles in their organisations, knowledge harvesting, for many, remains something of a 'salvage exercise', often only completed if time allows.

This workshop focuses on a holistic approach to knowledge harvesting and knowledge retention strategies and considers the links and overlaps with other KM related activities. The workshop centres on the people and process aspects of knowledge harvesting and, recognising that 'one size does not fit all', covers a number of approaches that delegates can select from and tailor for use in their own organisations.

outcomes

• be able to apply knowledge harvesting tools and techniques in a bespoke way to your own organisation
• understand the importance of the learning style and situation of the individual to be harvested and in selecting the right approach
• know how to design a knowledge harvesting action plan and key process steps
• learn how to map your organisation's knowledge at risk

programme

Topics covered include:

• establishing the business need and identification of customers for the knowledge – transferring knowledge to those who need it
• approaches to mapping an individual's knowledge
• importance of recognising and valuing individual learning styles and situations
• designing a knowledge harvesting action plan, key process steps and KPIs
• alignment with other KM related activities – knowledge assets and communities
• knowledge capture templates and communication/transfer channels
• case study examples

speaker

Ian Wooler , Senior Associate, TFPL

teaching style

Workshop/presentations/group work and practice sessions

who should attend?

This workshop is for knowledge and information managers and other business professionals who are concerned about knowledge loss, capture and retention in their organisations.

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