2018 Survey: Knowledge and Information Management in Professional Services Firms

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David Comins AI, salary survey, professional services...

AI Adoption in Professional Services Firms vs the Technology Adoption Curve

TFPL’s recent survey of Knowledge and Information Managers in professional services firms revealed that overall, they are well ahead of Everett Rogers’ famous Technology Adoption Curve in terms of developing and introducing AI technology into firms. This is most significant in the earlier stages, with fewer firms in the Late Adopter or Laggards categories, from those who responded to our survey.


We attribute this to several factors, but the primary driver is their response to increasing demand from clients, who want firms to do more for less. An additional factor is the growing competition from new entrants to the sector who are far more technology focused than the more established firms may be. There is also the ongoing focus on reducing internal costs, again pushing the drive to digital.

There is of course a wide variance in what stage firms have reached in their adoption of AI tools and digitisation of services. This is only to be expected from firms with a range of sizes and budgets. As you would expect, it tends to be the larger firms with their greater resources who are taking the lead in devoting more resources to developing client-led solutions, so early in the life-cycle of development. Other, generally smaller firms are taking a more cautious approach until proven technology and solutions emerge, but they too, remain ahead of the curve.

Overall, we found that attitudes are extremely positive, with participants looking forward to a bright future for the Knowledge & Information profession. Knowledge & Information Management services really are stepping up to the challenges posed by increased digitisation and the rise of Artificial Intelligence.

About the TFPL Survey of Knowledge & Information Management In Professional Service Firms – 2018

Towards the end of 2017 TFPL carried out a survey of Knowledge & Information Management leaders within professional services firms across the UK. Our goal was to take the temperature of current attitudes within the profession, what their primary concerns are, and what they think about the future prospects of Knowledge & Information Management as a whole.

The majority of responses came from Heads of or Directors of Information Management and/or Knowledge Services, or their equivalents, based within global and national firms.

To receive a copy of the full survey report or discuss these findings further, please contact: david.comins@tfpl.com