Customer Services

  • Location

    Hayes

  • Sector:

    Office support

  • Job type:

    Permanent

  • Salary:

    £22k - 25k per year

  • Contact:

    Recruitment

  • Contact email:

    alan.esmail@tfpl.com

  • Contact phone:

    020 7378 5458

  • Salary high:

    25000

  • Salary low:

    22000

  • Job ref:

    AE-25810

  • Published:

    3 months ago

  • Duration:

    Permanent

  • Expiry date:

    2019-09-12

  • Startdate:

    2019-07-15 00:00:00

  • Consultant:

    #

Customer Services 

Salary is £22,000 to £25,000

Location is Chisiwick

Ref no: AE -25810

Hours of Work Mon to Fri 8.30am to 6.00pm

Due to expansion our client is looking to recruit a focused customer-oriented person upsell the Service to Clients. Working in a fast-paced environment. Which is both challenging and rewarding for the right person

Communications:

  • Responding immediately to all inbound communication (emails, voice-messages, live calls)
  • Updating system to ensure live accurate information is always presented  
     
    Sales:
    • Maximising sales enquiries - ensuring emails and voice messages are responded to quickly
    • Ensuring as many live calls are answered avoiding them diverting to call centre
    • Ensuring “failed” online payments are followed up immediately
    • Being pro-active and ensuring that all pending sales requests are dealt with quickly
       
       

Reporting : Customer Services Manager 
 
SOPs - Adhering to all SOPs

Please contact Alan Esmail on 0207 378 5458 or email alan.esmail@tfpl.com