Head of Content and Digital Environments

  • Location


  • Sector:

    Knowledge and information management

  • Job type:


  • Salary:

    £52,707 per year

  • Contact:


  • Contact email:


  • Contact phone:

    020 7378 5459

  • Salary high:


  • Salary low:


  • Job ref:

    IF - 25625

  • Published:

    9 months ago

  • Duration:


  • Expiry date:


  • Startdate:

    2019-03-04 00:00:00

Head of Content and Digital Environments

East London Campus


ASAP Start

About the company

We are recruiting for a permanent full-time Head of Content and Digital Environment for our Higher Educational client in East London. The successful candidate will assist the Director of Library and Learning Services in providing a high-quality and user-friendly service to a diverse learning and research community both on and off campus. This is a key role in the strategic planning and development of the whole available service.

What you will be doing

  • Assist the Director in delivering institution strategic priorities, and deputising for the Director of LSS as required, representing the directorate on designated university and external committees.
  • Contribute to strategic planning, management and development of Library and Learning Services; to contribute to financial planning to achieve an appropriate balance between resources deployed on physical collections, electronic resources, systems, space and staff.
  • Provide strategic leadership and direction to deliver consistently high standards of service for both on and off-campus users through academic liaison, and customer focused information resources and collections and working across teams within LLS.
  • Support campus wide compliance with licenses, contracts and other regulations, including the management of copyright licenses and contracts for the supply and hosting of digital library services.
  • Oversee the procurement of all information resources, exploring and implementing new business models (where appropriate) and instigating and managing projects to evaluate usage, measure impact, improve availability, and assess cost effectiveness of collections and information resources to support continuous development and improvement, making recommendations based on this data.
  • Line manage the Academic Services Manager, Digital Library and Collections Manager, Scholarly Communications Manager, and Archivist, and to lead, manage and motivate all the staff within these teams. To oversee recruitment and selection, probation and performance management for these library staff. 
  • Regularly contribute to the staff development programme and provide training for LLS and other campus staff on new systems, processes and workflows.
  • Maintain and develop close links with academic Schools, ensuring LLS meets the learning, teaching and, research requirements of the academic community through, in particular, the team of Academic Services Librarians and the Scholarly Communications Manager and the collections offered.
  • Monitor developments in scholarly publishing and communications and in the delivery of collections and services to ensure the campus library service’s remain innovative and responsive to emerging trends in learning and research support.
  • Set standards and objectives for the Academic Services, Scholarly Communications, Archives and Digital Library and Collections teams in line with university and LLS strategies, benchmarking with other services in the sector, and reporting on relevant performance indicators as required.
  • Take the lead for LLS in supporting academic quality assessment & enhancement and maintaining up to date knowledge of curriculum and academic portfolio developments across the campus.
  • Chair cross-institution and/or cross-directorate groups as required to foster interdisciplinary collaboration (e.g., Academic Services and Scholarly Communications group).
  • Oversee archives and contribute to their use in the learning, teaching, and research as well as widening participation agenda, developing and establishing external partnerships with donors.
  • With other LLS management team members, develop methodologies to gather data and implement ways to measure return on investment and impact on student progression and outcomes.
  • With the Head of User Engagement, manage stakeholder relationships, ensuring good liaison with academic Schools, external partners and professional colleagues. This includes maintenance of appropriate service standards, benchmarking with other libraries and institutions, using suitable feedback mechanisms, reporting on service developments and ensuring this informs service planning and resource allocation.
  • Actively seek opportunities for project and research funding from internal and external sources, developing appropriate partnerships and preparing the necessary bids where appropriate.
  • Maintain and develop effective links with IT stakeholders to guide and influence the management of library related IT systems and develop new systems to meet strategic objectives.
  • Build, support and develop regional and national links with other libraries and institutions for the benefit of wider HE community.  
  • Although based at a particular campus, the post holder will be required to work at any of the campus libraries as necessary.
  • The post holder will be required to work in the evenings and on Saturdays on a regular rota basis.

Why you’ll be hired

To be considered for this role you will require:

  • Professional library or information qualification degree
  • Postgraduate qualification or equivalent
  • Experience of senior library management which includes strategic management, policy development and delivery of key objectives
  • Record of delivering digital library services
  • Knowledge of operational planning and large projects, coordinating both people and tasks
  • Strategic planning
  • Demonstrable record of resource management, including quality and risk management
  • Experience of delivering support for learning, teaching, and research
  • People management and staff development
  • Membership of a relevant professional body – Beneficial

Why you should apply

This is a great opportunity for an exceptional candidate to work as a key senior management member

If you are interested in learning more information about the role.  

Please get in touch on 020 7378 5468 or Ioanna.fytilopoulou@suehill.com