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Knowledge Solutions Analyst,

Knowledge Solutions Analyst,

  • Location

    London

  • Sector:

    Knowledge & Information Management

  • Job type:

    Permanent

  • Salary:

    highly competitive salary

  • Contact Name:

    Kathy Thistlethwaite

  • Contact email:

    info@tfpl.com

  • Job ref:

    26427

  • Published:

    about 1 month ago

  • Startdate:

    ASAP

A leading global law firm has a great job opportunity for a Knowledge Solutions Analyst, to join the team in London.  This is a permanent job vacancy for an experienced Knowledge tools professional to help support  effective use of existing technology to increase product value and lawyer engagement while also leading efforts to collect and maintain content related to efficient delivery of legal services within the firm. The Knowledge Solutions Analyst will assist in advancement of the data, technology, systems and knowledge-based content within current products and development of new solutions

 


Key job responsibilities will include

 

Creating  and maintaining knowledge tools (portal pages, wikis, matter databases) and know-how repositories to ensure content is current and easily accessible via searching.

Maintaining product governance with regards to documentation, support and adoption

Gathering system requirements and creating or reviewing User Stories and acceptance criteria

Participating in Portal releases and executing smoke and UAT testing against newly released code

Monitoring  and reporting on system usage and performance statistics, developing action items tied to product goals.

Providing training to end users (classroom, online and video) and supporting onboarding efforts for new users

Acting as a representative for the team and a champion for process improvement

Handling real-time support requests, troubleshooting supported applications and coordinate with the firm’s IT department and vendors, when necessary

Creating work plans for projects to ensure the product lifecycle is well defined and executed successfully

Leading efforts related to the collection of knowledge and documents within Knowledge Solutions products

Collaborating with other departments to develop standardized processes through the use of technology

Participating in team meetings and helping with project management responsibilities including scheduling, taking notes, and providing team updates

Working closely across the firm to maintain data integrity and relevant content

Key person requirements to be considered for this job include:

-  a bachelor’s degree preferred, or equivalent combination of education, training, and experience


- a high level of confidence with technology and aptitude for quickly mastering new applications.

- proficient in Microsoft Applications. Working knowledge of document management systems, SharePoint and Atlassian products (Confluence and Jira), a plus

- a strong background in customer service and/or help desk function

 - an ability to work effectively in a team environment with a flexible approach to supporting colleagues


Experience in a commercial or professional services organization. Legal background preferred but not essential


This is a great opportunity to join a small and highly regarded team working on a global scale.

To be considered for this and similar knowledge analysts job vacancies please apply with your CV to info@tfpl.com