Banner Default Image

Knowledge Solutions Senior Specialist

Knowledge Solutions Senior Specialist


A global law firm has a new permanent job vacancy for a Knowledge Solutions Senior Specialist, based in London.


You will deliver timely Knowledge Solutions projects to positively impact the firm’s global practice.


Key Job Objectives will include:

  • You will manage the effective use of existing technology solutions with day-to-day design, management and maintenance of knowledge related solutions and tools.

  • A key focus will be providing counsel and expertise on the advancement of knowledge-based technology and systems to increase product value and lawyer engagement

  • Lead efforts to collect and maintain data and content related to the efficient delivery of legal services and precedent management within the firm.

  • Support the implementation of the full lifecycle of products within Knowledge Solutions from conception

  • Improve, enrich and evolve knowledge products

  • Gather business and system requirements from key stakeholders, develop output and establish service levels to meet agreed business priorities

  • Design and create knowledge tools and know-how repositories to ensure content is current and easily accessible

  • Champion product adoption

  • Serve as a subject matter expert to connect people with the relevant information, resources, or colleagues in response to requests for information


Key Person Specification and Job Requirements will include:


  • Ability to build collaborative relationships, building consensus and facilitating change

  • High degree of emotional intelligence and professionalism

  • Ability to lead and manage multiple projects simultaneously, with proven capacity for creative problem solving and commitment to meeting deadlines

  • Superior communication and interpersonal skills, including the ability to engage effectively with individuals at all levels of the organization

  • Effective stakeholder management skills and experience communicating with non-technical audiences on complex technical solutions and matters

  • Ability to work globally and interpret business requirements into sustainable products

  • Understanding of Agile lifecycle, project planning/execution skills and user experience design; experience with JIRA and Confluence preferred but not essential

  • Strong understanding of legal processes and the ability to define solutions

  • Working knowledge of SharePoint and Atlassian products (Confluence and Jira), or other matter/experience management systems (Intapp; iManage; Foundation), a plus

  • Ideally 6 years of experience in a commercial or professional services organization, including 3 years+ in a legal environment


If you have a Knowledge Systems or LegalTech background, please apply with your CV to be considered for this and other and Knowledge Management Solutions job opportunities, to