Vacancy Details

Library Customer Assistants x 16

Local borough authority is seeking to recruit 16 x Library Customer Assistants across a number of Library locations in a mixture of Full time and Part time hours. These roles report directly to the Community Library Supervisor

Sue Hill Recruitment
Date Posted 20/07/18
Reference: DR / 25303

About the company

Local borough authority is seeking to recruit 16 x Library Customer Assistants across a number of Library locations in a mixture of Full time and Part time hours. These roles report directly to the Community Library Supervisor

What you'll be doing

The purpose of this role is to provide high quality customer care whilst carrying out all duties in line
with the library and Community Library Policies and Procedures. You will deliver an individual service
which is customer-centred and customer-driven in the library and Community Libraries

- To welcome and engage with all customers, creating a positive first impression whilst identifying and responding to individual library culture support needs.
- To assist and enable customers to make full use of the facilities and services.
- To deal with all customer enquiries (face to face, on the telephone and online).
- Contribute to the development of a libraries and culture service that meets local resident needs.

- To deliver a high-performing, customer-focussed service clearly demonstrating and displaying all values and competencies.
- To provide assistance, support and instruction to library, culture and learning customers using IT equipment and software whilst promoting and supporting the use of self- service equipment and troubleshoot as required.
- To assist all customers with enquiries promptly and effectively providing accurate and timely information, including referral and signposting to other services.
- To register residents as library members, assist in enrolling learners on to adult education programmes and to support the programming of cultural events and activities.
- Undertake stock circulation and management procedures, including sorting, shelving and tidying of returned material, dealing with reservations, fines, membership and general administrative activities.
- To carry out all relevant duties and tasks day to day as directed on a rota basis (including reception and front of house duties as appropriate) and to make sure the library environment is maintained to a high standard, include general tidying.
- To assist with promotional activities across libraries and cultural services, supporting outreach activity and to fully understand the library learning and culture offer.
- Support, deliver and where appropriate lead libraries and culture activities such as music and story times, events and exhibitions.
- To comply with all policies and procedures particularly the equal opportunities, diversity, health and safety policies including ensuring safeguarding of children and the service dress code and code of conduct policy.
- Actively seek personal skills development to support organisational capability through training, including mentoring and coaching opportunities.
- To support and actively engage with changes and service improvements to deliver excellent customer service.
- To undertake any other appropriate duties, as determined by the Line managers or other managers as required. To work flexibly and be mobile working at alternative sites including satellite across library and satellite sites supporting managers supporting the service priorities. This includes working at an alternative location and flexible days and hours.
- Cash handling including weekly banking and card and online payment transactions

Why you’ll be hired

- Previous library experience hugely beneficial
- Previous working experience from within a customer service focused environment
- Awareness of the range of services currently being delivered by libraries
- Experience of working with a team
- Strong IT skills regarding software and resources
- Understanding how the importance of reading and the libraries role in developing this within the community
- Ability to promote equality and diversity within area of work
- Ability to deal with the needs of a diverse range of customers
- Build strong relationships with colleagues and customers
- Excellent written and oral communication skills with the ability to adjust according to the situation
- Understand and promote Health and Safety in the workplace
- Committed to personal development including attending training courses to improve skill level

Why you should apply

A wide range of roles available to suit personal working hour requirements and the opportunity to play a larger part in your community. If you want a job that offers variety, challenges and opportunities to help and engage with people every day, then this is the perfect role for you
This role is paying £9.66 - £10.28 per hour depending on experience
If you are interested in learning more: Please get in touch on 020 7378 5459 or on [email protected]

TFPL Suehill
Sue Hill Recruitment and TFPL Limited are part of the Progility Group