Operations Panel and Community Manager

  • Location:

    Staines

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    £35k - 40k per year

  • Job ref:

    ML25460

  • Published:

    14 days ago

  • Duration:

    Permanent

  • Expiry date:

    2018-11-30

  • Startdate:

    2018-11-12 00:00:00

What you’ll be doing

The Panel & Community Manager would sit within the operations team and is a dynamic role crucial to our future business plans. The Panel & Community Manager is responsible for developing the system/ management strategies of Company Research’s panels and those of our clients. The Panel & Community Manager is also responsible for communicating the panel’s brand messaging, their personalities and benefits in order to drive development, growth and nurturing over various panels/ communities. This role is also responsible for managing, leveraging and incorporating our full suite of respondent communities and databases for all methodologies.

The Panel & Community Manager will be expected to work on their own initiative and bring ideas and experience as to how we can meet our panel growth, quality and balancing member segments while achieving engagement and utilization goals to drive client sales.

Job success is based on having or attaining a combination of excellent online skills, experience using social media as a business tool, and the technology skills to handle basic database management. The Panel & Community Manager is expected to manage their own time and to develop and implement (with input from other parts of the business) the Community acquisition and engagement plan with little supervision.

Main Duties and Responsibilities

•    Grow the Companies Research panel(s)/ communities, (number of members and responsiveness of members) to support the fast-growing demand of our clients
•    Develop marketing to support the management, development, and maintenance of our ever-growing online panel community in order to meet target growth, engagement and utilization goals
•    Drive no cost referral/viral traffic to increase membership of the Companies Research panel(s)/ communities
•    Leverage social media tools to effectively market the online panel(s)/ communities to both panellist (niche consumer segments /b2b) and client facing audiences
•    Build relationships with affiliates, partners and media to grow the communities
•    Create innovative channels of communication engaging panelists and supporting our brand personality
•    Develop, implement and maintain panel-facing marketing content for example, blogs, discussions, how-to videos to engage panelists
•    Work cross-departmentally to continuously improve panel website for a better panelist experience
•    Monitor, manage, and reconcile panelist satisfaction, such as third-party blogs/review sites, Survey Police, BBB, etc
•    Monitor panel growth/engagement/satisfaction/churn and report on panel performance metrics to management
•    Provide necessary panel related information for sales and marketing presentation and materials
•    Collaborate with the Sales team to identify key future Panel demand and updating the recruitment plan accordingly
•    Develop all documentation and SOP procedures
•    Provide internal training and knowledge sharing as needed
•    Other duties or assignments as requested by Senior Management

Why you’ll be hired

Desired Skills & Experience
•    Experience with online recruitment and/or online community building and customer retention
•    Understanding of social media and how it can be used as a business tool
•    Excellent presentation, numeracy, literacy, verbal and written communication skills
•    High Proficiency in Microsoft Office packages
•    Database management skills a plus
•    Effective time management skills
•    Strong communication skills (written and verbal)
•    Exceptional organizational skills and strong attention to detail
•    Enthusiastic ‘can-do’ attitude
•    Two – three years’ working experience in online panel/community management
•    data processing experience e.g. data cleaning and running counts/basic statistical knowledge/familiarity with the word ‘stats’ will also be beneficial

Company Benefits:
We offer a competitive compensation package.  Benefits include performance bonus sick and holiday pay.  Office environment is friendly and business casual.

Why you should apply

This is a fantastic opportunity to work with a highly respected and prestigious client This role is paying a very competitive salary of £35,00 - £41,000 plus benefits

If you are interested in learning more: Please get in touch on 020 7378 5476 or on mark.leigh@suehill.com