Our Associates

Nancy Kinder
Nancy has spent 15 years in corporate roles working on international projects covering behaviour change, network building and encouraging collaboration. She has worked for a wide range of clients, from the UK’s first Internet bank, Egg, to the nearly 200-year-old confectionery company Cadbury. She was one of the founding members of Cadbury’s first Knowledge Management team, which built up over 50 value-adding networks to connect experts, share knowledge and boost innovation, saving the company millions. She is now an independent consultant and trainer. She has; a degree in Business Management, and a diploma in ‘preparing to teach’ (PTLLS), delivered guest lecturers to degree and MBA students on Knowledge Management at both Warwick Business School and Warwickshire College and been a regular speaker at Knowledge and Innovation Network (KIN) events, and has delivered talks at Virtual Community Summit and Social Media London.

Nancy is a passionate Knowledge Management professional who is eager to inspire more people into the world of knowledge sharing and collaboration. She truly believes in it, and can demonstrate the benefits it brings both to individuals and organisations.

Louise Nicolaou
Louise has a 20-year track record of successful training delivery, travelling widely and developing a fantastic understanding of what makes a powerful communicator. These insights are combined with her fundamental belief that everyone has the ability to achieve; she makes a positive impact on all who work and train with her. She is; a Neuro-Linguistic Programming (NLP) practitioner, a CMI Level 5 accredited coach and accredited to deliver SDI profiles.

Using experience gained from working within a diverse sector of industries – entertainment, retail and financial institutions – and from being a leader and a seller, through to specific training roles, Louise brings depth and variety to her training. She is a naturally energetic person, and her passion for development infects all that attend her training. Her preferred style is use discussion, activities and opportunities that link the learning back to the real world of the delegate’s business. She ensures her delegates leave the training sessions with clear and measurable objectives and, equally importantly, the desire, inspiration and motivation to implement them back into the workplace. Her clients include Sky television, British Standards Institute, Bafta, Barclays, Citroën, Allied Irish Bank, and many more.

Frieda Midgley
Frieda has played a key role in strategic cross-government knowledge and information management projects, and innovative collaborative projects in the archival sector. She is an Archivist and Records Manager, with 11 years’ experience in a variety of sectors, including government, higher education, and community archives. She also has broad-ranging operational experience of archives and records management services.

Frieda has worked in a variety of roles at The National Archives between 2002 and 2010, when she left to found her own consulting company.

Her experience includes; leading the stakeholder engagement and guidance development work for the Digital Continuity Project at The National Archives, facilitating the establishment and running of the Knowledge Council, the senior strategic body for knowledge and information management in UK government and managing the Community Access to Archives Project (a major cross-domain initiative to investigate best practice in working with community archives) and serving as founding Chair of the Community Archives Development Group.

Stephen Dale
Stephen is a passionate community and collaboration ecologist, creating off-line and online environments that foster conversations and engagement. His experience as an information and knowledge management professional enables him to blend technology solutions with an in-depth understanding of behavioural characteristics that encourage people to self-organise, collaborate and co-create. He is; a Facilitator for Warwick Business School's Knowledge & Innovation Network, on the Editorial Board for Business Information Review, an editorial reviewer for the ASLIB Journal Of Information Management, a practitioner in the use of collaborative technologies and social media and a practitioner and advocate for content curation for Personal Knowledge Management (PKM).

Stephen considers himself a life-long learner and believes that one of the most powerful human traits is curiosity. Seeking, absorbing and applying new knowledge is how we’ve evolved. Curiosity is the only thing he asks of his delegates. Experiential learning is his preferred approach; delegates are guided and encouraged to discover ‘knowledge nuggets’ in their own time and at their own pace. He strongly believes the best way to learn is by actually doing.

Jonathan Engel
Jonathan specialises in digital information management and content tagging to improve navigation, search and delivery. He spent much of his 30-year career at Reuters, where he devised the classification and metadata scheme for its multimedia news and data products. He regularly conducts workshops on information architecture, focusing on taxonomy design and enterprise search.

Jonathan designs customised taxonomies and other metadata for classifying content. Then, he produces innovative ways to link these classification schemes with automated categorisation software, databases of related information, imaginative web navigation, and search engines for targeted delivery. Increasingly, he’s helping deliver these solutions within a portal, often using Microsoft’s SharePoint, or as part of a business intelligence initiative. Recent clients include the NHS, the UK Department for International Development, Times Newspapers, the Care Quality Commission, Dow Jones, Oxfam International and TNT. Jonathan is known for his informal, humorous style of training; he’ll never let taxonomy get in the way of a good joke.

Stewart Bull
Stewart has a strong business background and a wealth of experience in a variety of industries and markets. He worked in sales and marketing in the drinks industry before moving to a training and development role. He is a DISC accredited: Certified Professional Behavioural Analyst (CPBA), TTI Success Insights.

Stewart works in the UK and overseas developing and delivering a variety of sales and management development solutions, from foundation levels through to more advanced and sophisticated management initiatives. He combines a consultative training style with a business focus and a determination to help deliver results. He focuses on the delegates’ specific challenges and needs, with the outcome being practical solutions which can be applied on their return to the workplace.
Stewart says: “Training is challenging and very rewarding. It doesn’t matter how many times I deliver, my role is not to refer to well-used training statements and trainer quotes. It’s about provoking participants’ thinking and engaging them in relevant behavioural development that brings about change and improved results.”

Martin Ainsworth
Martin has over 25 years’ experience in the delivery of market data, research and business information services. He is; a graduate in Classics from Cambridge University, a postgraduate, holding a diploma in Librarianship from the University of Wales and a member of the Special Libraries Association (SLA).

Martin's most recent assignments were at the Royal Bank of Scotland, both as a senior analyst on a global market data desktop standardisation programme, and as a commercial business analyst. Prior to this, he was EMEA Sourcing Manager for market data in the procurement department of Citigroup in London. Here he negotiated and managed contracts for all market data services for Citigroup including single licence, enterprise and site licence deals. He has also led vendor management and contract negotiation for business information, information technology and software development at a number of prestigious firms. These include the MAC Group (now part of Capgemini), NatWest Markets and Hawkpoint Partners (now part of Canaccord Genuity).

David Bowen
David has worked with computers since 1968, and has been concerned with preserving, sharing and using computerised data since 1972. He has worked with over 100 clients on projects in Information Governance and Information Management since 1994. He is; a graduate (MA in Natural Sciences, and PhD in Chemistry), a Fellow of the Royal Society of Chemistry and a member of the British Computer Society.

David was the Architect on the Digital Preservation Testbed, a seminal digital preservation initiative of the government of the Netherlands. He has installed, configured and maintained over a dozen EDRMS systems in the UK, Europe and the Middle East, and teaches short courses in Digital Longevity and Information Governance and Management in the UK, Italy, Middle East and Far East. He works with clients in financial services, pharmaceuticals, other regulated and non-regulated industries and government.

Zak Khan
Zak is a leadership and professional communication skills trainer who has successfully
designed and delivered a complete training portfolio of management, personal
development and product training courses to a number of organisations in both the
public and private sector. Zak’s approach to training is highly focused on providing a quality
service whilst giving delegates an experience which is exceptional. He provides
measurable, outcome-orientated learning solutions matched to an organisations
strategic business objectives.

Andrew Grave
Andrew is an experienced business professional with a particular interest in strategy tools and business intelligence databases. He is an enthusiastic presenter and coach, running workshops at external conferences and in-house for clients. He has; a Chartered Institute of Marketing Diploma and membership of SLA Europe and LIKE (London Information & Knowledge Exchange)

Andrew is currently project editor and business intelligence database reviewer at the specialist journal Free Pint. His 15 years’ experience in business research and analysis includes 11 years at accountancy firm BDO. Here, he worked in competitive intelligence, vendor management, client insights and market analysis.

Janice Hennessy
Janice is a dedicated, driven and enthusiastic trainer and coach with 18 years’ of experience. She is; a member of the International Coach Federation (ICF), Belbin Team Role accredited, a Neuro-Linguistic Programming (NLP) master practitioner and an MBTI practitioner (Myers-Briggs Type Indicator).

Janice says: “I specialise in management skills, developing people and communicating with impact. I will challenge you, encourage you to explore different options and support you to make practical choices about what will work best.”

Arthur Weiss
Arthur is a CIM Chartered Marketer and MBA who writes, lives, breathes and works on all aspects of business research, strategy and marketing intelligence related issues. He gets a real buzz in finding information that people said won’t exist online – and love sharing how and why such information can be found, with the right approaches. He has trained people across the world – the USA, China, South Africa, the Middle East, and of course Europe and the UK – and get real satisfaction when attendees discover something that makes a difference to their business that they wouldn’t have known otherwise.

He says ‘Learning should be fun – and also challenging, so I encourage out-of-the-box thinking, sometimes looking at areas or topics that appear unfamiliar initially. A key part is understanding basic principles – and so I focus on building a strong knowledge foundation that becomes a stepping point to advanced research.'

Philip Jones
Philip has over 30 years’ information management experience in public and private sector organisations, both as a practitioner and at a senior management level. His wide range of practical experience has involved information legislation, privacy, information security and electronic document and records management. He was appointed the first ever Visiting Professor of records management at the University of Northumbria in 2000, a role he continued until 2011. He is; a history graduate, holds a master’s degree in information management and an MBA, co-editor of ISO 15489 International Records Management Standard, chairman of the BSI Archives & Records Management Committee, author of a number of books and articles on records and information management, president of the International Records Management Council, chair of the British Computer Society ISEB FOI examinations board and a former Director and Chairman of the Records Management Society.

Philip has spoken widely on records and information management in the UK and around the world. He has presented papers in the USA, Australia, South Africa, Japan, Sweden, Italy and Ireland. His article on virtual folders for Records Management Journal was awarded a highly commended in the 2009 Emerald Literati Awards.

David White
David White focuses on management training and development. His varied background gives him much practical experience on which to base his lively and highly experiential training.

David moved into management development consulting work in the early 1990s and developed ongoing projects with the Institute of Direct Marketing and the School of Management of Royal Holloway, University of London. The latter activity involved developing a marketing strategy for the university, which included the creation of external income generating teaching and research services. He also initiated and project managed the college’s new corporate identity.

He remains a Visiting Academic at the University of London and teaches management communication and leadership skills at both undergraduate and Masters levels.

David is a lead trainer with fast and draws on his extensive background and financial services experience to ensure courses are lively and relevant.

Elisabeth Goodman
Elisabeth is a Principal Consultant specialising in process improvement, knowledge and change management to enhance the effectiveness of business and project teams. She has 25 years’ experience in Pharmaceutical R&D, where she has held management roles in Information and Library Management, and internal training and consultancy roles supporting business teams on a global basis. She is; a graduate, with an MSc in Information Science, accredited in Lean and Six Sigma, Change Management, MBTI (Myers-Briggs Type Indicator) and NLP (Neuro-Linguistic Programming), a full member of CILIP (Chartered Institute of Information Professionals) and the APM (Association for Project Management) where she sits on the Enabling Change SIG committee and a registered Growth Coach and Trainer with the Business Growth Service.

Elisabeth takes a holistic view of situations, and uses her portfolio of approaches to advise on, provide training in and facilitate strategic and tactical business change.

Paul Pedley
Paul is a leading expert in information law. His two main specialisms are in the importance of copyright for information professionals; and in how librarians can protect the privacy of their users. He conducts several courses for TFPL, providing guidance on both general and digital copyright and licensing issues as well as a course on protecting the privacy of library users. He is currently studying for a PhD at City, University of London where he is also a visiting Lecturer overseeing a module on Information Law and Policy. Paul has also been a member of the Libraries and Archives Copyright Alliance since 1998 and is the author of several books on information law and copyright, all published by Facet Publishing.

Delegates have ample opportunity to ask questions throughout the day. Additionally, in advance of all of Paul's courses, once a delegate has booked onto a course, they are given the opportunity to send in specific questions that they are hoping the course will cover. In this way, Paul is able to ensure that the questions are either covered on the day of the training; or, where appropriate, Paul can send the delegate a detailed answer with supporting references.

TFPL Suehill
Sue Hill Recruitment and TFPL Limited are part of the Progility Group