Knowledge management is a relatively new area that is becoming increasingly important within organisations, keeping pace with their need to manage internal knowledge more effectively.
It’s a very broad term which incorporates a range of disciplines to support the effective capture and storage of knowledge which can then be shared and re-used. The knowledge itself covers a wide range of information including documents, employee skills, available resources and previous work history.
Knowledge management jobs range from content management to intranet creation using systems such as SharePoint. They also require indexing, training, help desk support and even marketing to ensure effective deployment and adoption across the organisation. And then there is promoting collaborative working and building collaborative networks and communities of practice, using social networking tools such as Yammer, Jive and Slack.
Employing knowledge management means organisations are building the capacity to capture and store their shared history in a searchable, re-usable format, rather than it being expensively lost when individuals leave. Many businesses are coming to recognise the importance of employing knowledge officers and managers. At the forefront of progress are consultancies and law firms, as well as the public sector.