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Candidate Charter

Supportive, individual and personable

  • Whether it is your first job graduating or the next step in you career we will make it our endeavour to get to know you, your interest, career goals and match you to your ideal role

  • We will support you through the whole recruitment process from CV advice, interview tips and preparation guidance to negotiating contracts terms and if temping with us ensuring you get paid on time and accurately.

  • We will be thorough in detailing potential opportunities including talking you through job requirements, location, salary and any other requirements before sending your details forward to our clients

  • We will treat you with respect and communicate promptly and politely at all times; giving you regular updates on applications and interview feedback

  • Phone calls, messages and emails will be responded to within 1-2 working days wherever feasible

  • Payroll queries will be addressed in a timely manner

  • Our service will be

The legal stuff

  • Your details will be kept securely and confidentially at all times in accordance with the Data Protection Act 1998 and GDPR Legislation

  • All legislation will be adhered to, from Home Office Regulations with identification and residency status verification to HMRC Regulations

  • Strict Quality Assurance process will be observed, and qualifications, memberships and references will be verified

  • We will follow The Conduct of Employment Agencies and Employment Businesses Regulations as well as the ******** REC Code of Conduct setting out best practices fpr for which we are members

Equal opportunities and diversity

  • TFPL Recruitment is committed to be being an equal opportunities employer, valuing the diversity of our employees, workers and applicants and ensuring that its services are barrier-free and as inclusive as possible to everyone.

What we expect from you:

  • The information you give us will be true and factual at all times

  • You will attend interviews or placements on time, letting us know promptly if you are delayed or become unavailable

  • You will provide open and honest feedback on both our service and any experience with a Client

  • You will raise and discuss any issues with the service received with your consultant in the first instance. If necessary, our escalation process will be implemented.